Franca is a Senior Change Leader and has 23 years of experience in the banking industry.  Over the years she has worked across key businesses and support functions including Operations, Risk Management, Compliance and Technology in both a Production and Project management capacity.

Franca has a degree in Business Management from Iona College in New Rochelle, NY and started her career with Credit Suisse in 1992 when hired into an extensive 2 year Operations Management Training Program.  Subsequent to the program, she managed Foreign Exchange Operations both here and later at UBS in the same capacity with additional experience of integrating the newly formed entity of UBS and SBC while decommissioning the previous entities.  She worked in London, England to develop a global processing model and procedures for trade confirmation and settlement. 

Franca also worked as a consultant at The Capital Markets Consulting Company in New York with a competency in Market Operations and expanded her knowledge to include formal Project Management and Delivery.  Major assignments included STP assessments on systems, processes and data pathways associated with the firm’s trade lifecycle. Results were recommendations, costing for identified gaps, strategies for the prioritization of system fixes, and or enhancements and a roadmap for future projects.  Franca delivered Capco’s Cost and Profitability solution to a major financial institution with an emphasis on time-spent activity-based analysis. Results were a Service-driven model for all departments in Operations.

More recently, Franca was at Royal Bank of Scotland for over 10 years, as a Director in Change Management for the Global Banking and Markets division in North America.  She led Regulatory Control Projects and Programs such as Conduct Risk, Dodd Frank and Sanctions Filtering Quality Control Testing. Strategic projects included successfully integrated ABN North America business lines and low cost Service Center selection and opening.  At RBS she supported the CEO Senior Management team by leading the program to achieve the business objectives of the sale of Citizens.  Franca has extensive experience in all facets of the Project Management Office to support investment infrastructure as well as providing metrics, risks and issues for reporting key information to Senior Management.

Franca lives with her husband and two children in New Rochelle, NY.